Frequently Asked Questions

We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.

Do you offer international shipping?


Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location.

How long will my order take to arrive?

Orders are typically processed within 1–2 business days with delivery times 7-10 business days

Can I track my order?


Once your order has been dispatched, you will receive a confirmation email with tracking details.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and returned in their original packaging.

Do you offer exchanges?

Yes, exchanges are available for eligible items. If you wish to exchange a product, please contact our client services team at info@tideatelier.co.uk

Are returns free?

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

How do I choose the right size?

We recommend referring to our detailed size guide available on each product page. If you need further assistance, our team is happy to help.

Where are your products made?

Our collections are crafted using premium materials sourced globally and produced with trusted manufacturing partners known for their craftsmanship.

What payment methods do you accept?

We accept all major credit and debit cards, as well as secure payment options such as Shop Pay.

Is my payment information secure?

Yes, all transactions are encrypted and securely processed to ensure your information is protected.

How can I contact customer support?

You can reach our client services team via email at info@tideatelier.co.uk or through our contact form. We aim to respond within 24 hours.

How can I stay updated on new Collections or Products

Join our mailing list or follow us on social media for early access to new releases and exclusive drops.

Didn't find what you were looking for? Feel free to contact us at any time!